ACCUCOMS launches user interaction programme for Elsevier

From 2013, ACCUCOMS will train Elsevier users in Turkey as part of a newly launched user interaction program. The user interaction program trains researchers and librarians in the use of Elsevier’s scholarly tools and solutions, such as ScienceDirect and Scopus.

In 2013, ACCUCOMS will organize user training sessions on behalf of Elsevier at more than a hundred libraries and universities in Turkey as a continuation of Elsevier’s training support for universities over the past years. Training sessions will show researchers how Elsevier’s various tools and solutions can benefit them and their research or studies.

“Since we believe that training existing customers will increase loyalty and advocacy for our products, face-to-face trainings for our end-users take precedence over other services,” said Gamze Keskin, Customer Development Manager at Elsevier. “We are very happy to be cooperating with ACCUCOMS to create further awareness about Elsevier products and services within the research and library community, train end-users and stimulate usage. Our main ambition is to maintain the most efficient and effective user experience to ensure that the contribution of our solutions is beyond expectation and creates value for research workflows.”

“The need for effective user training sessions became apparent to us through our sales and marketing activities for publishers,” said Pinar Erzin, Managing Director at ACCUCOMS. “Trainings will be conducted by dedicated trainers for the scientific community, who will also be trained by Elsevier specialists. They will follow the original business workflows in order to achieve the most efficient results. We are very excited about this first user interaction program for Elsevier.”

About Elsevier
Elsevier is a world-leading provider of scientific, technical and medical information products and services. The company works in partnership with the global science and health communities to publish more than 2,000 journals, including The Lancet and Cell, and close to 20,000 book titles, including major reference works from Mosby and Saunders. Elsevier’s online solutions include ScienceDirect, Scopus, Reaxys and SciVal. www.elsevier.com

About ACCUCOMS
ACCUCOMS is an independent provider of services to academic and professional publishers around the world. Established in 2004, ACCUCOMS now operates from the Netherlands, Turkey, Costa Rica, the USA, MENA and India. ACCUCOMS’ multilingual teams offer efficient and intelligent representation, telemarketing and business intelligence services as well as user interaction programs to clients that range from large publishing houses to specialist society publishers. www.accucoms.com